Privacy Policy
Effective Date: September 29, 2025
West Valley Events Complex, LLC](“WVEC,” “we,” “us,” or “our”) respects your privacy. This Privacy Policy explains how we collect, use, disclose, and protect information when you visit www.WestValleyEventsComplex.com, use our services, attend our events, opt in to our SMS program, or otherwise interact with us (collectively, the “Services”). By using the Services, you agree to this Privacy Policy.
1) Who We Are & Scope
- Entity/Controller: West Valley Events Complex, LLC United States.
- Contact: Webmaster@WestValleyEventsComplex.com
- Applicability: online and offline collection via websites, forms, ticketing, onsite Wi‑Fi, contests, and SMS.
2) Information We Collect
• Information you provide (contact details, account credentials, ticketing data, communications, SMS opt‑in/opt‑out records).
• Information collected automatically (IP address, device identifiers, cookies, analytics, approximate location).
• Information from third parties (ticketing platforms, payment processors, marketing partners, social platforms, event partners).
• Sensitive data (limited/only as necessary, with consent where required).
3) How We Use Information
• Provide and improve Services; process purchases and support; manage events and security; personalize content; analytics and research.
• Send transactional and, with consent or where permitted, marketing communications (email/SMS).
• Detect, prevent, and investigate fraud/security incidents; comply with law; enforce Terms.
Legal bases for EEA/UK: contract, legitimate interests, consent, legal obligation, vital interests (where applicable).
4) How We Share Information
• Service providers/processors (hosting, ticketing, payments, analytics, SMS).
• Event partners/promoters, affiliates, and advertising/analytics partners (see Cookies & Tracking).
• Law enforcement/authorities where required; business transfers (merger, acquisition).
We do not sell Personal Information for money. We may “share” limited identifiers for cross‑context behavioral advertising as defined by certain U.S. state laws; see Your Privacy Rights to opt out.
5) Cookies & Tracking Technologies
We and partners use cookies, pixels, and similar tools for operation, analytics, and ads. Manage preferences via your browser, industry opt‑outs, and our Cookie Preferences tool: [Link to Cookie Preferences]. Disabling some cookies may affect functionality.
6) SMS Program Terms (A2P/10DLC)
• By opting in, you agree to receive recurring texts for transactions, event updates, safety/security alerts, promotions, and support.
• Message frequency varies; message & data rates may apply.
• Opt‑Out: Text STOP to cancel; HELP for help; or contact support.
• Consent not a condition of purchase; carriers not liable for delayed/undelivered messages.
• We maintain opt‑in/opt‑out and delivery records to provide and audit the service.
7) Your Choices
• Unsubscribe from emails via email footer links.
• Text STOP to opt out of SMS at any time.
• Manage cookies and advertising preferences as above.
• Do Not Sell or Share (CA/other states): use our link: [Link to Do Not Sell/Share Section Below].
8) U.S. State Privacy Rights
Depending on your state, you may request access, correction, deletion, portability, and opt‑out of sales/sharing/targeted advertising. Submit requests at Webmaster@WestValleyEventsComplex.com. We will verify requests as required by law.
9) Data Retention
We retain data as long as necessary for Services, legal obligations, dispute resolution, security, and contract enforcement. Retention varies by category and purpose.
10) Security
We implement administrative, technical, and physical safeguards designed to protect Personal Information. No method is 100% secure.
11) Children’s Privacy
Services are not directed to children under 13. Contact us to request deletion of a child’s data collected without appropriate consent.
12) International Users & Transfers
If you access from outside the U.S., your data may be processed in the U.S. and other jurisdictions with different protections. We use appropriate safeguards where required.
13) Do Not Track
Our Services do not currently respond to Do Not Track signals. Manage cookies and ads as described above.
14) Third‑Party Links & Services
Third‑party sites and services are governed by their own policies. We are not responsible for their practices.
15) Changes to This Policy
We may update this Policy from time to time. We will post the updated version with a new Effective Date and, where required, provide notice or obtain consent.
16) Contact Us
• Email: Webmaster@WestValleyEventsComplex.com
• Mail: Privacy Office, West Valley Events Complex, 10020 W Ball Park Blvd | Glendale, AZ 85305